Cancellation (Before Delivery)
Items from stock
Any stock item which is purchased can be cancelled prior to delivery and a full refund will be issued in the same method as the original payment. If you wish to do this, please either call 01962 843333 or email sales@thewinchesterbedcompany.co.uk
Ordered items
Should you choose to cancel your order, this may result in the loss of your deposit if production has already started or if delivery to us cannot be stopped. If you wish to do this, please either call 01962 843333 or email sales@thewinchesterbedcompany.co.uk
Returns/Cancellation (After Delivery)
We want you to be absolutely satisfied with your purchase. If for any reason you want to return goods to us you may do so within 14 days from the date of receipt of the goods. The goods must be unused, in their original packaging and complete with all the original labelling intact and attached.
Your right of return or cancellation
We’re sure you’ll be satisfied with all of our products, but, in the unlikely event you’re not, you can cancel* an order or return any item as explained here. You can cancel* your order or return an item for any reason from the time you place the order up to and including the fourteenth day after the day of delivery of the item.
If you wish to cancel your order you will need to tell us within this 14 day period. You should take care of the item as we may not be able to give you a full refund if the value of the item is reduced as a result of your actions. Please return it to us as soon as possible after giving notice of cancellation (and in any event within the next 14 days). Where the return is made via our courier we will charge you a return fee which will be deducted from your refund. The return fee will not exceed the original delivery charge. If you return the item by any other means this will be entirely at your cost.
If you are returning goods that have been paid for by credit or debit card, the refund will be made directly to your card. Your statutory rights remain unaffected by this policy.
*PLEASE NOTE – Orders for the following items cannot be cancelled – items which have been made to order, are bespoke or are special orders, mattresses, duvets and bedding if unpacked (see section below).
Faulty Items
If anything you order from us fails prematurely due to either defective workmanship or materials we will happily offer you a repair, replacement or full or partial refund. Please contact us to arrange for the return of defective items.
Ordering Replacement Goods
If you want to order a replacement or exchange item, please contact us through our website OR telephone on 01962 843333 OR email sales@thewinchesterbedcompany.co.uk
Stock Items
Purchases in store, please speak to your original sales advisor.
For website and telephone orders the Consumer Contracts Regulations allow you a cooling off period of 14 days after delivery.
If you wish to do this, please either call 01962 843333 or email sales@thewinchesterbedcompany.co.uk
If the goods are defective, we will collect the goods and issue a full refund or arrange replacement after returns and inspection.
If the goods are not defective, you are required to arrange and pay the cost of returning the goods to us. A refund will be issued after returns and inspection.
Any goods which are returned, must be in their delivered form (preferably with original packaging) and cannot show signs of being tampered with.
If you are returning goods that have been paid for by credit or debit card, the refund will be made directly to your card. Your statutory rights remain unaffected by this policy.
Items which have been made to order, are bespoke or are special orders
The Consumer Contract Regulations do not apply for these items.
Please either call 01962 843333 or e-mail sales@thewinchesterbedcompany.co.uk to discuss this further
Mattresses, Pillows & Duvets
For hygiene reasons, we are unable to have back these items if they are removed from their original packaging, unless they are defective.
Cancellation by The Winchester Bed Company
In the unlikely event that we have to cancel your order, we will contact you as quickly as possible and refund your payment. Possible reasons for this will be caused by an error in description, pricing or availability on our website.
Delivery
Upon receipt of your goods at our warehouse, we will be in touch to arrange a convenient delivery slot.
The day before your delivery, we will contact you to give you an estimated time slot for delivery.
Quoted delivery time slots are estimations and we cannot be held liable to costs incurred by you due to any delays.
Local deliveries are made by our vetted & trusted transport company – Barnikels. They operate a 2 man team and take goods to the room of your choice, unwrap & remove any unwanted transport packaging.
Deliveries outside of our usual area, will be made by a reputable courier company (where necessary, it will still be a 2 man team) and will be taken into the room of your choice.
Assembly
Some bulkier items such as wardrobes and bedframes are supplied dis-assembled for ease of access.
We do offer a chargeable assembly service (in certain areas) if home assembly is required.
Delivery Times
We endeavour to deliver stock items within 3 weeks. All ordered items will be subject to a delivery time of 8-12 weeks unless otherwise stated.
The approximate delivery date is our best estimate of how long it will take the goods to arrive. We cannot be held responsible for manufacturer delays. If you are ordering goods, but do not require delivery until after a certain date (for example if you are on holiday or decorating etc.), please advise us so we can schedule delivery from the factory accordingly.
Access
It is your responsibility to ensure there is adequate and safe access for delivery, especially of bulky items. Also, please advise us if there are any limitations of van size in getting to your property from the main road.
Storage
We can store goods for up to 4 weeks after they arrive in our warehouse. *We ask that all/any final balances owing to be paid when the goods are delivered/received in to our warehouse. If you require storage for any longer than this it’s not a problem, all we suggest is that a nominal weekly storage charge will apply.
Delivery Restrictions
The following areas are outside of our normal delivery routes:
Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Northern Ireland and the Republic of Ireland.
Please can you either call or email us if you would like a quotation for delivery to these areas.